Carpet Cleaning SW9 Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaning SW9 provides carpet and related cleaning services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or business requesting or receiving services from Carpet Cleaning SW9.

Company, we, us or our means the carpet cleaning service trading as Carpet Cleaning SW9.

Services means carpet cleaning and any additional cleaning or related services agreed with the Customer.

Premises means the property where the Services are to be carried out.

Booking means a confirmed request by the Customer for Services on a specific date and time, whether made by phone, online or in writing.

2. Scope of Services

We provide professional carpet cleaning and related services within our normal service area, which includes SW9 and surrounding districts. Availability may vary based on scheduling, location and access constraints.

The specific Services to be provided will be agreed at the time of Booking and may include, but are not limited to, carpet cleaning, rug cleaning, upholstery cleaning and spot or stain treatment. Any additional Services requested on site are subject to our agreement and may incur extra charges.

All Services are provided with reasonable care and skill and in accordance with industry practices appropriate to the type of work being carried out.

3. Booking Process

Bookings may be made by the Customer via our accepted communication channels. At the time of Booking you must provide accurate details including your full name, service address, contact details, type and size of areas or items to be cleaned, preferred date and time, and any relevant access or parking information.

Your Booking is considered provisional until confirmed by us. We reserve the right to refuse a Booking at our discretion, including where the Premises are outside our regular service area, suitable access cannot be arranged, or the Services requested are not feasible or safe.

We may request photographs, measurements or additional information in order to give an indicative quotation. Any quotation is based on the information you provide and may be adjusted if the actual conditions at the Premises differ materially from those described.

By confirming a Booking, you warrant that you have the authority to allow us access to the Premises and to authorise the performance of the Services.

4. Access and Parking

The Customer is responsible for providing safe and reasonable access to the Premises on the agreed date and time. This includes access to the areas or items to be cleaned, and sufficient space for equipment to be brought in and operated.

Where parking restrictions apply near the Premises, the Customer must ensure that either suitable parking is arranged or that any necessary permits or payments are provided. Any parking fees or penalties incurred due to inadequate arrangements may be added to the Customer's invoice.

If we are unable to gain access to the Premises at the agreed time, or if the Premises are not ready for the Services to be carried out, we may treat this as a late cancellation and apply the relevant charges set out in these Terms and Conditions.

5. Customer Obligations

The Customer must ensure that:

The Premises are in a suitable condition for cleaning, with breakable items removed or secured and furniture moved where necessary unless otherwise agreed.

Any known hazards, such as loose flooring, exposed wiring or previous chemical treatments, are disclosed before the start of the Services.

Pets and children are kept away from the working areas for the duration of the Services and for any recommended drying or ventilation period afterwards.

Electricity and water are available at the Premises for use in providing the Services, unless alternatives have been agreed in advance.

Failure to meet these obligations may result in delay, additional charges, reduced quality of outcome or cancellation of the Services.

6. Pricing and Quotations

Prices for our Services are set out in our current price lists or provided in a quotation and may be based on factors such as room size, item type, level of soiling, access conditions and distance.

Any quotation given before inspection of the Premises is an estimate only, based on the information you have supplied. We reserve the right to revise the price if the actual work required differs from that anticipated. In such cases, we will advise you of any change before proceeding.

All prices are stated in pounds sterling and may be subject to applicable taxes where required by law. Unless otherwise stated, quotations are valid for 30 days from the date of issue.

7. Payments and Invoicing

Payment terms will be confirmed at the time of Booking. Unless agreed otherwise, payment is due immediately upon completion of the Services at the Premises.

We accept common payment methods as notified to you during the Booking process or onsite. We reserve the right to require a deposit or prepayment for certain Bookings, particularly for larger jobs, multiple properties or peak time appointments.

Where an invoice is issued with payment terms, payment must be received by the due date shown on the invoice. If payment is not received on time, we may charge interest on the overdue amount at a reasonable commercial rate and may suspend further Services until payment is made in full.

The Customer is responsible for all charges associated with the payment method used, except where otherwise agreed in writing.

8. Cancellations and Rescheduling

If you need to cancel or reschedule a Booking, you must notify us as soon as possible. Cancellations or changes made more than 48 hours before the scheduled appointment time will normally be accepted without charge.

Where a cancellation or rescheduling request is received less than 48 hours before the appointment, we reserve the right to charge a late cancellation fee, which may be up to the full quoted price of the Services. This is to cover allocated staff time and lost opportunities for other bookings.

If we arrive at the Premises and are unable to gain access, or if the work cannot proceed due to the condition of the Premises, health and safety concerns or failure to provide the necessary utilities, this may also be treated as a late cancellation and charged accordingly.

In the unlikely event that we need to cancel or reschedule your Booking, we will give you as much notice as reasonably possible and offer an alternative appointment. Our liability in such circumstances will be limited to the rescheduling of the Services or a refund of any deposit paid for the affected Booking.

9. Service Limitations and Results

While we use professional methods and products and will exercise reasonable care and skill, we cannot guarantee that all stains, marks, odours or defects will be completely removed. The results of cleaning depend on factors such as the age and type of carpet or fabric, the nature and duration of staining, prior treatments and general wear.

We are not responsible for pre-existing damage, wear, fading, discolouration, shrinkage, loose seams or other inherent defects that become more visible after cleaning. Where we identify potential risks before or during the work, we may recommend against proceeding or suggest a modified approach. If you choose to proceed, you do so at your own risk.

Drying times vary depending on ventilation, temperature, humidity and carpet type. We will provide general guidance, but it is the Customer's responsibility to ensure adequate ventilation and to avoid use of cleaned areas until they have dried sufficiently.

10. Liability

We will take reasonable care in providing the Services and in handling your property. If we cause damage to your carpets, furnishings or other property as a direct result of our negligence, we will, at our option, repair the damage, arrange for a third party to carry out repairs, or compensate you for the reasonable cost of repair or replacement, taking into account fair wear and tear and depreciation.

Our total liability to the Customer for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total amount paid or payable by the Customer for the specific Booking giving rise to the claim, except where a higher limit is required by law.

We will not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or loss of enjoyment, nor for any losses arising from delays or inability to perform the Services due to circumstances beyond our reasonable control, such as extreme weather, traffic disruption, accidents, illness or utility failures.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

11. Waste Handling and Environmental Compliance

In the course of providing the Services, we may generate waste water, cleaning residues and limited quantities of solid waste such as collected debris. All such waste will be handled in accordance with applicable environmental and waste management regulations.

Where appropriate, waste water will be disposed of via suitable drainage systems at the Premises, subject to local regulations and the Customer providing access. We will not dispose of waste in any manner that may cause environmental harm or breach statutory requirements.

If the Services involve the removal of unusual, hazardous or regulated waste materials, such as chemical contamination, biohazards or building waste, this must be disclosed in advance. We are not licensed to handle certain hazardous wastes and may refuse or suspend Services if such materials are identified. Where additional handling or specialist disposal is required and we are able to offer it, this will be subject to separate charges and arrangements.

The Customer agrees not to request or require us to dispose of waste in any unlawful or inappropriate way and to cooperate with any reasonable instructions regarding waste handling at the Premises.

12. Health and Safety

We operate in accordance with relevant health and safety legislation and strive to maintain safe working practices. Our technicians are instructed to follow risk assessments and to refuse work that presents an unacceptable risk to themselves, the Customer or others present.

The Customer agrees to maintain a safe environment at the Premises during the provision of the Services, including keeping walkways clear, controlling pets and ensuring that no one interferes with our equipment or cleaning processes.

Certain cleaning solutions and equipment may present hazards if misused. For this reason, only our technicians are permitted to operate them. The Customer must follow any post-cleaning guidance we provide, such as staying off damp carpets, placing protective pads under furniture or providing additional ventilation.

13. Complaints and Service Issues

If you are dissatisfied with any aspect of the Services, you must inform us as soon as reasonably possible, preferably within 48 hours of completion. We may ask for details, photographs or access to the Premises to assess the issue.

Where a complaint is justified, we will, at our discretion, offer a re-clean of the affected area, a partial refund, or other appropriate remedy. We will not be liable for any issues that arise from failure to follow our care instructions or from actions taken by third parties after the completion of the Services.

14. Personal Data and Privacy

We collect and process personal data such as your name, address and contact details for the purposes of managing Bookings, providing Services, processing payments and handling enquiries or complaints. We will take reasonable steps to keep your information secure and will not share it with third parties except where necessary to perform the Services, process payments, comply with legal obligations or where you have otherwise consented.

15. Variations to Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your Booking will apply to that Booking. Any significant changes will be posted in a manner accessible to Customers or otherwise communicated where appropriate.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or with the Services provided, whether in contract, tort or otherwise, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or regulatory authority, such provision shall be treated as deleted, but the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or communications, whether written or oral, regarding the subject matter.